Nigerian Communications Commission (NCC) has asked service providers in the industry to desist from act capable of inflicting pains and worries on subscribers in the country. Specifically, NCC wants operators including MTN, Globacom, Airtel and 9Mobile, among others, to desist from acts that amount to cheating the about 150 million active subscribers in Nigeria via the services rendered. This call came at the weekend, when the NCC took its Consumer Town Hall Meeting (CTM), the 37th edition, to Epe community, a suburb of Lagos. The theme was “Information and Education as a Catalyst for Consumer Protection.” Majority of consumers in the area, which attended the meeting, complained bitterly about the poor quality of service in the region, which to them has become a menace and gradually making them lose interest in telecoms services. The disgruntled subscribers lodged complaints such as data and airtime depletion, unauthorised auto renewal, call drops, unresponsive customer c...
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